Please read these terms carefully. You can print/keep a copy of them for future reference..
ICE-help operates as a trading name for Franside Limited, a limited company registered in England:
The www.ice-help.com website is owned and operated by Franside Ltd.
The ICE-help system consists of hardware, software and subscription products, that work together to enable finders to contact owner and their contacts. Please see the definition of the various products in the previous section. In summary, the products provided consist of:
None of the ICE-help products guarantee the return of items that are tagged or labeled with them, and ICE-help does not offer a recovery and returns service.
When you place an order with us you are making an offer to buy goods. In the event of a particular product being unavailable no payment will be taken from your debit/credit card. If it was taken and subsequently the product becomes unavailable, a full refund will be given.
On acceptance of your order, and on condition that the products are available, we will send you an e-mail to confirm your order and take payment.
The unique ICE-help software has been installed and tested on your ICE-stick before dispatch, and it has been found to be working well and free of any malware/viruses/unwanted software. Nevertheless, bugs in the software may be found after shipping, or upgrades to the software may be necessary or recommended for adding additional functionality. ICE-help will notify you of these software changes, and will provide you with a link to download upgrades to the ICE-help software.
ICE-help will repair or replace any item within 12 months of purchase, except when the usage of the item is deemed to be unusual. This covers your ICE-stick, tags and labels, as well as software upgrades to the ICE-stick.
The delivery charge for each order placed with ICE-help is calculated during the summary of the order, and it is clearly indicated. Posting of ICE-help items will be by First Class post, on the next following working day.
If for some reason your order does not arrive to you after a reasonable time, we will supply new products and cancel the ID's of the ICE-help items that have been lost, making these items unusable in the ICE-help system.
You can cancel your contract with ICE-help at any time up to 7 working days AFTER receipt of the products. You do not have to give any reason for cancellation but a brief explanation will enable us to improve the products and service we offer to customers.
In the event of cancellation you must return the goods to us at your own expense, IN AS NEW CONDITION. On receipt of the items we will refund the price of the items in full, including postage (but will not refund the postage paid to return the item).
Failure to return the goods will result in no refund being made.
This cancellation policy does not affect your legal rights, for example, if the items are faulty or damaged. In this case, please give us as much details as possible so that we can remedy the problem.
By using the ICE-help web site you consent to the collection, use and transfer of your information under the terms of this document.
We at ICE-help have access to your information, and are the data controller for the purpose of the Data Protection Act 1998. We own the data that we collect on the Website and our contact address is given in the About us section of this document.
We will do our best to protect your on-line privacy and the data that you supply to the ICE-help web site. This applies both to your personal data, and to contacts and location information that you may enter.
Information collected by the web site is stored within the following places:
The data you provide is used for the following purposes:
We will not give, pass or sell to any third parties any part of the information that you submit to this web site and which could be used to identify you or your business, except in compliance with an official request from a law enforcement agency.
It is your responsibility to keep your user name and password safe.
If you become aware or suspect that your password or username has/have been accidentally disclosed, or of unauthorized use of your account, you must report this to us immediately. After we verify your report, we will then take steps to disable your account as quickly as possible, and will issue you with a new set of username and password to use your account.
We can refuse to provide the ICE-help to any person where that person does not provide sufficient evidence (in our opinion) that they are authorised by you to use your account. But, when we do provide service to others, you will be responsible for all charges.
In the event that you report to us that all your ICE-help items have been stolen, we will replace them with a new set, and charge you only a nominal fee. We will then cancel the registration or/and activation status of the stolen items.
We may collect information about your computer for statistical purposes.
This website has no program or method that obtains personal information from your computer without your consent.
If we consider that you are misusing the ICE-help service, we will terminate your account with us and restore the relative part of payments received from you. We will not need to have your agreement to this, but will inform you of the closure of the account.
Upon receipt and confirmation of your request, your data in the web site will be safely deleted. Recent backups of the web site will not be changed at the time of your request, but after a full backup cycle they will be completely removed.
Your registration or activation of ICE-help items purchased or received will become invalid, and you should destroy these items.
These Terms and Conditions are valid from November 11th, 2013. Previous versions can be viewed in the following link:
Terms and conditions to 11-11-2013
These Terms and Conditions apply to your order of ICE-help products and to your use of the ICE-help web site. We may change them from time to time so please do not assume that the same terms will apply to any future order, and you will be directed to the updated Terms and Conditions document whenever you purchase items from, or make changes to your account with ICE-help.
Date: [Fri Mar 27 11:17:43 2020]
Created: 2020-03-27 Fri 11:55